1. Before payment
You may abandon or cancel an unpaid reservation through its status page while cancellation remains available. Temporary capacity holds expire automatically. No fee is charged where no payment has been taken.
2. CRI8 cancellations or material changes
If CRI8 cancels a paid program, training or service and does not provide an acceptable replacement, you may choose a full refund of the affected amount or credit where lawful and expressly accepted. If we make a material change to the date, format, core deliverable or location, contact us promptly; the appropriate remedy may be rebooking, re-performance, proportionate price reduction or refund.
3. Customer cancellations
The item-specific policy shown before purchase controls the cancellation window and any reasonable, disclosed deduction for work already performed, committed third-party costs or a late cancellation. Where no specific policy was shown, request cancellation as soon as possible and we will assess fairly based on work performed, reserved capacity and mandatory law. Mere change of mind after full delivery of a digital product or completed service may not qualify for a refund, except where the law provides otherwise.
4. Faulty, inaccessible or misdescribed supply
Contact us if a digital file is inaccessible, materially misdescribed, unsafe, defective, or a service was not performed with reasonable care and skill. We will investigate and, as appropriate, repair access, replace the item, re-perform the service, reduce the price or refund the affected amount. These remedies are in addition to rights that cannot be waived under applicable consumer law.
5. Donations
Completed donations are generally final because they are voluntary support rather than purchases. We will correct duplicate or unauthorised charges and consider refunds for a material mistake reported promptly. If CRI8 cannot use restricted project funds substantially as described, we will communicate the available lawful remedy.
6. How to request and timing
Send the order or booking reference, item, payment date, amount, reason and requested remedy through our contact form. Never send card details. We aim to acknowledge requests within 5 business days. Approved refunds are submitted to the original payment method where reasonably possible; the provider or bank controls when funds appear, commonly within 5–15 business days. We will explain any denial or deduction.
Contact Create Cri8 through our contact form. Put “Privacy request”, “Refund request”, or “Legal notice” in the subject so it reaches the correct team. Do not send passwords, card details, identity documents, or other unnecessary sensitive information.
7. Chargebacks and complaints
Please give us a reasonable opportunity to resolve the issue. This does not remove your right to contact your payment provider, the Federal Competition and Consumer Protection Commission, a data-protection authority, or a court. Fraudulent chargebacks or knowingly false claims may lead to suspension and recovery action.